Privacy Policy

Design Glyph is the independent software engineering practice of Austin, based in Redmond, Utah 84652 ("Design Glyph," "we," "us," or "our"). We provide full-stack software engineering services, including frontend systems, backend engineering, and data and infrastructure consulting, for teams and organizations.

This Privacy Policy explains what personal data we collect, how we use it, how we share it, and the rights you have with respect to that data. It applies to visitors of our website at https://designglyph.com (the "Site") and to clients who engage our services.

We are committed to complying with the Utah Consumer Privacy Act (UCPA) and other applicable U.S. state privacy laws. This policy is designed to be reasonably accessible and clear, consistent with the requirements of Utah Code § 13-61-302.

By accessing the Site or engaging our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this policy, you should not use the Site or engage our services.

This Privacy Policy may be updated from time to time. The "Effective Date" above indicates when this policy was last revised. We encourage you to review this page periodically for any changes.

2.1 Personal Data We Collect: We collect personal data that you voluntarily provide to us when you contact us through the Site (e.g., by email at [email protected] or through any contact form), including your name, email address, phone number, and message content; or when you engage our services as a client, including your name, business name, billing address, and project communications.

When you visit the Site, we and our service providers may automatically collect certain information about your device and usage, including:

• Internet or network activity: IP address, browser type, operating system, referring URL, pages visited, and time spent on pages.

• Usage data: Information about how you interact with the Site, such as which sections you visit and the links you click.

This data is collected through cookies and similar tracking technologies. For more information about cookies and how to manage your cookie settings, please see our Cookie Policy.

We use the personal data we collect for the following purposes:

1. To provide and deliver services — to respond to your inquiries, propose project scopes, and perform software engineering work for clients.

2. To communicate with you — to send project updates, invoices, and respond to your questions.

3. To process payments — to bill for services rendered and manage our client accounts.

4. To improve and maintain the Site — to analyze usage patterns, diagnose technical problems, and enhance the user experience.

5. For website analytics — to understand how visitors use the Site and to optimize its content and performance.

6. To comply with legal obligations — to respond to legal requests and fulfill our obligations under applicable law.

We do not process your personal data for purposes that are incompatible with the purposes for which it was originally collected.

We may share your personal data with the following categories of third parties, and only to the extent necessary for the purposes described in this policy:

We do not sell your personal data to third parties. We may also share your information if we are involved in a merger, acquisition, or sale of assets, though as an independent practice we do not currently anticipate such a transaction.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Specifically:

• Client project data: Retained for the duration of the client relationship and for a reasonable period thereafter to support ongoing maintenance obligations and respond to potential disputes.

• Communications: Retained for the period necessary to provide services and for reasonable record-keeping.

• Website analytics data: Retained for up to 26 months, after which it is deleted or anonymized.

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, alteration, or disclosure. These measures include:

• Use of HTTPS encryption for data transmitted through the Site.

• Access controls limiting internal access to personal data on a need-to-know basis.

• Regular review of our data handling practices.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

Under the Utah Consumer Privacy Act (UCPA) and other applicable state privacy laws, you may have certain rights regarding your personal data:

7.1 Right to Know and Access: You have the right to confirm whether we are processing your personal data and to access or obtain a copy of the specific pieces of personal data we have about you.

7.2 Right to Delete: You have the right to request that we delete personal data we have collected from you or obtained about you, subject to certain exceptions.

7.3 Right to Correct: You have the right to request that we correct inaccuracies in the personal data we maintain about you.

7.4 Right to Data Portability: You have the right to obtain a copy of the personal data you previously provided to us in a portable, readily usable format.

7.5 Right to Opt Out of Targeted Advertising: You have the right to opt out of the processing of your personal data for targeted advertising. To exercise this right, please use our Cookie Settings controls or contact us.

7.6 Right to Opt Out of Sale of Personal Data: We do not sell your personal data.

How to Exercise Your Rights: Submit a request by emailing [email protected] with the subject line "Privacy Rights Request". We will respond within 45 days. We will not discriminate against you for exercising your privacy rights.

We do not knowingly collect or process sensitive personal data, as defined by the UCPA (such as racial or ethnic origin, religious beliefs, health diagnosis, sexual orientation, genetic data, or data collected from a known child). If you believe we have inadvertently received such data, please contact us and we will delete it.

Our Site and services are not directed to children under 13 (or under 16, as applicable under Utah law). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us at [email protected] and we will delete such information.

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Effective Date" at the top of this policy. Your continued use of the Site or our services after any changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Design Glyph — Attn: Austin — Redmond, Utah 84652 — Email: [email protected]